Shipping policy

Shipping Policy

At ITI HOME, we believe delivery should be simple, transparent, and reliable.

That’s why we offer a smooth shipping experience with clear expectations from checkout to delivery.

Free Shipping

- Free standard shipping on all orders

- No minimum purchase required

- Automatically applied at checkout

There are no hidden fees related to shipping.

Order Processing

- Orders are processed within 1–3 business days

- Orders placed on weekends or holidays are processed on the next business day

Once your order is shipped, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times vary depending on destination:

- United States: 5–10 business days

- International: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier operations, customs procedures, or external factors beyond our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor the progress of your delivery at any time.

If you have any questions about your shipment, feel free to contact us.

Customs, Duties & Taxes

For international orders:

- Customs duties, taxes, or import fees may apply depending on your country

- These charges are the responsibility of the customer and are determined by local authorities

ITI HOME is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Addresses

Please ensure that all shipping details are accurate at checkout.

ITI HOME cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact us at:

support@itihome.com

We’ll assist you promptly and work with our shipping partners to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery, including photos of the package and item(s), so we can assist you accordingly.

Contact

For any shipping-related questions, reach out to us at: